Delete Your Account and Data

1. Delete from the mobile app

1. Open SugarSmart AI and go to the Profile tab.
2. Scroll to Danger Zone at the bottom and tap Delete my account, then Delete forever.
3. Type DELETE to confirm and enter your password (if your account has one).
4. Confirm. Your account and data are erased immediately.

2. Delete from the web

1. Sign in at sugarsmart.ai/dashboard.
2. Open the Profile section and, under Manage My Data, choose Delete My Account.
3. Confirm, then enter your password (or type DELETE if your account has no password). Your account and data are erased immediately.

3. Delete by email

If you cannot access your account, email privacy@sugarsmart.ai from the address on the account and ask us to delete it. We verify ownership before acting and respond within 30 days.

4. What is deleted

All of the following are erased permanently and immediately:

• Your account record — name, email address and password hash
• Your health profile — HbA1c, weight, height, age, medications, dietary preferences, allergies and restrictions
• Your glucose readings, HbA1c and other lab results you recorded
• Your food and meal logs, streaks and food swaps
• Every meal plan generated for you, shared plan links, and your feedback on plans and meals
• Your AI chat history, and any safety, error or plan-adjustment records that contain your messages or health details
• Your support tickets (including any sent from your email address while signed out), community posts and replies, and coach questions
• Family and caregiver links and invitations tied to your account or email address
• Push notification tokens for your devices
• Usage analytics events linked to your account
• Your subscription record and all active sign-in sessions
• Every system event record linked to your account (such as sign-ins and emails sent), including the IP addresses and device details stored with them
• Your email unsubscribe record, if you unsubscribed from our emails

5. What is retained, and for how long

We keep a minimal security audit record of the deletion itself. It holds a one-way cryptographic hash of the email address — not the address itself — together with the timestamp and whether a web subscription was cancelled: no health data, no meal plans, no chat history. The hash cannot be reversed back into your email. We keep it so that we can investigate account-security disputes and demonstrate that a deletion request was honoured. It is never used for marketing, profiling or personalisation.

All other system event records linked to your account, such as sign-ins and emails sent, are deleted. If you paid on our website, our payment processor keeps its own payment records as required by law.

Backups are rotated on a rolling basis, so residual copies of deleted records may persist in encrypted backup storage, and are purged within 90 days of deletion. They are not accessible to the application during that window.

6. Subscriptions

The SugarSmart AI apps do not sell subscriptions. If you subscribed on our website, your web subscription is cancelled automatically when you delete your account, and no further charges are made.

7. Export your data first

Deletion is irreversible and we cannot restore an account afterwards. If you want a copy of your meal plans and health profile, choose Download My Dataunder Profile → Manage My Data on the website, or email privacy@sugarsmart.ai to request a copy of your data before you delete.

8. Questions

Contact privacy@sugarsmart.ai. Full details are in our Privacy Policy.